Sunday, March 8, 2009

Successful Subscriber Engagement

Successful Subscriber Engagement

How do you keep your subscribers happy? How do you keep them engaged through your opt-in marketing strategy? Subscribers are precious. They are your potential pot of gold. Subscriber engagement should remain top priority at all times. Your email marketing campaign success depends on it completely!
Opt-in marketing opens the door to building the mailing list and to fostering special relationships with subscribers. It signifies that half the battle is won as far as your email marketing campaign is concerned. You may now proceed to send your email messages as permission is already granted for you to do so. You may plan your strategy to retain these subscribers for future campaigns. 

To institute a successful subscriber engagement program, you will need to weigh your priorities accurately. You will need to shift your focus to keeping your current list intact simply because it is more valuable and cost-effective to do so. That said, what is important is to keep on building the relationships with your subscribers. Understand their special needs and keep them happy. 

How then can you develop a subscriber engagement that will succeed in retaining your current subscribers and making them feeling on top of the world? Here are some good pointers: 

(1) Appropriate frequency 

Subscribers will be annoyed if they are subject to frequent emails. They will have no choice but to unsubscribe. You will have to decide the correct frequency, taking into consideration who are your subscribers and how are your relationships with them. 

(2) Good and appealing content 

Subsequent emails should contain appealing content that subscribers will be interested in. Relevancy and meaningfulness are the key qualities for your content. It is good for you to check the click-through results to confirm which emails are working and which are not. Content that may appeal include success stories, tips, how-to articles, feature articles, case studies, just to name a few. Of course, offer content that is in line with your industry. 

(3) Subscriber segmentation 

To institute a successful subscriber engagement program, it is essential to perform segmentation for your subscribers. It can be done according to interests, gender, purchasing behavior, geographical location etc. Using the opt-in registration form, ask for the pertinent information. Of course, do not ever ask for too much details, as this will encourage subscribers to click away from registration. You will then be able to use different approaches to differing segments of subscribers. 

(4) Extend a warm welcome 

Warmly welcome your subscribers in your welcome emails. This is important to making them feel warm and comfortable with you. Let them know what sort of messages and content you will be sending them. Give them a free offer for their registration. Do not forget giving them the option to unsubscribe if they choose to. Assure them of your privacy policy that will guard their interests. Show your care for them, sincerely. 

(5) Do some experiments 

It is good to do some testing with your list. This is due to the fact that the interests of subscribers do change over time. You will then be able to fine-tune your strategies and maximize the potential of your emails. This will boost the overall result of your email marketing campaign. 

(6) Count on quality of subscribers 

Having a long list of subscribers will not help your campaign. Only subscribers who are eagerly awaiting your next email will contribute to successful subscriber engagement programs. Therefore, emphasize on quality and not quantity. Quality subscribers include those who are interested, qualified and engaged . As mentioned earlier, segmentation definitely helps in this respect. 

(7) Short and straight-forward emails 

Emails should preferably be brief and to the point. Still they must contain the more important content and graphics that will sell your point. Lengthy emails take up too much of your subscribers' time. Do not take this risk. 

In conclusion, subscriber engagement warrants your attention, as it can make or break your email marketing campaign. The pointers listed above are by no means exhaustive. They can help you to build a successful subscriber engagement program to support your email marketing strategy. 

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  By Jeremy Long Chia Teik

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